Delivery & Returns

At Cremation Jewellery Online we dispatch all orders either by Royal Mail or with a UK national carrier.

If you order arrives by our UK national carrier it will send on our next day service unless otherwise specified.

We aim to deliver all items within 5 - 10 business days.

You must inform us within two working days if your order us lost or damaged in transit so we investigate any potential issue.

You agree that proof of delivery by our delivery company is sufficient evidence to establish that goods have been recieved.

For alternative delivery address please enter an alternative work address, funeral directors or crematorium at the checkout process.

If your item is not in stock it will change status to back order you will be emailed to cancel your order if you would rather not wait and a fund can be provided at this stage.

Cremation Jewellery Online guarantees your satisfaction. Our products are of the highest quality however if you are not satisfied with your purchase please contact us within 14 days of purchase and we be happy to replace it.

Returns Policy your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund. The goods must be in an unused condition and in their original packaging. Do this by contacting us by email and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or miss described. In this instance we will reimburse the cost of postage. We are unable to refund or exchange any goods which have been personalised or ordered specifically for you. We reserve the right to inspect goods returned and make the final decision on whether they are faulty or not.

Any goods returned should be in saleable condition.


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